Refund Policy

Last Updated: June 15, 2026

At Sidng Studio ("we", "us", or "our"), we strive to deliver high-quality design services and building materials. This Refund Policy outlines the circumstances under which refunds may be issued. By using our services or purchasing our products, you agree to this policy.

1. Design Services Refund Policy

Project Status	Refund Eligibility
No work has begun	100% refund minus any transaction fees (3-5%)
Work in progress (initial concepts delivered)	50% refund of amount paid, deposit is non-refundable
Work in progress (revisions underway)	25% refund of amount paid, deposit is non-refundable
Final design delivered	No refund
Client changes mind after work begins	No refund on deposit
Client fails to provide feedback for 30+ days	No refund, project considered abandoned

⚠️ Important Notes for Design Services

The 50% deposit is non-refundable once work has commenced
Refund requests must be submitted in writing to zhangteng8885@gmail.com within 7 days of payment
Refunds are processed within 14 business days of approval
All refunds are issued to the original payment method
Transaction fees charged by payment processors are non-refundable
We reserve the right to deduct reasonable administrative fees from refunds

Design Services: When No Refund Is Given

Client changes project scope after work has begun
Client is unsatisfied with creative direction after multiple revisions (we offer 2 free revisions)
Client delays response for more than 14 days
Project is completed and final files have been delivered
Client requests a refund after 30 days from payment

2. Building Materials Refund Policy

Order Status	Refund Eligibility
Order cancelled before shipping	100% refund minus transaction fees
Order cancelled after shipping	No refund on shipping costs; product refund only after return
Order already shipped	No refund on shipping; product refund only
Order delivered	No refund unless defective (see below)
Product defective or damaged	Full refund or replacement (with proof)

⚠️ Important Notes for Building Materials

No refunds are issued once materials have been shipped (except for defects)
Defective or damaged materials must be reported within 48 hours of delivery with photographic evidence
Return shipping costs are the responsibility of the buyer
Materials must be returned in original packaging and unused condition
Refunds are issued after we inspect returned materials

Non-Refundable Items

Custom-cut or custom-ordered materials
Clearance or discounted items
Shipping and handling fees
International shipping costs
Transaction fees from payment processors

3. How to Request a Refund

To request a refund, please follow these steps:

Email us at zhangteng8885@gmail.com with "REFUND REQUEST" in the subject line
Include your order number, project name, and reason for refund
For defective materials, attach clear photos showing the defect
For design services, describe the current project status

We will review your request and respond within 3-5 business days. Approved refunds will be processed within 14 business days.

4. No "Change of Mind" Refunds

We do not offer "change of mind" refunds. Please review your requirements carefully before placing an order. For design services, we encourage you to review our portfolio and have a consultation before committing. For materials, please verify specifications before ordering.

5. Dispute Resolution

If you believe you are entitled to a refund that we have not provided, please contact us first. We are committed to resolving disputes fairly. If we cannot reach an agreement, any dispute shall be resolved in accordance with the governing law specified in our Terms & Conditions (Delaware, United States).

6. Contact Us

If you have any questions about this Refund Policy, please contact us:

Email: zhangteng8885@gmail.com

This Refund Policy may be updated from time to time. Any changes will be posted on this page with an updated "Last Updated" date.